Refund policy

Return & Exchange Policy – UAE (Gold Products)

Thank you for shopping with us. We value your trust and strive to offer a clear and fair return and exchange policy suitable for gold products.

1. Return Policy

Customers may request a return within 3 days from the date of receiving the item, provided that:

• The item is in its original condition, with no scratches, damage, or signs of use.

• The original invoice or proof of purchase is available.

• The item is sealed and in its original packaging.

2. Exchange Policy

Customers may request an exchange within 7 days from the date of receiving the item, provided that:

• The item is in new and unused condition.

• The invoice or proof of purchase is available.

How to Request a Return or Exchange

Please contact us through:

• WhatsApp / Customer Service:

• Email:

Include the following details:

• Order number

• Customer name

• Reason for the request

• A photo of the item (if needed)

We will respond within 24 hours.